February 13, 2016 at 1:43 am #15645
I followed the instructions indicated in the documentation file when installing the theme, but when I tried to import the demo content/default options, I encountered a 500 internal server error. I uninstalled wordpress and then reinstall it to install the theme again, but the same error showed up again and again.
Then I decided to assign the installation job to Envato Studio, however they failed to install the theme as well, and here’s the reply I got from them:
“We tried many times to upload theme files and plugins but this theme is showing blank white page (you can check). There is problem with this theme, you need to contact with theme support. Only they can solve this problem.
We also tried to activate another theme and it’s working fine so the problem is in this theme files. Please contact with theme support.”
My website address is: shop-asia.org
Could you help me to solve the issue? I can provide you with my login ID and password.
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