Dear, prestaeticaret
If possible please give me Access Info(Admin account, FTP account) to check your setting and debug. Please see some links bellow to protect your info:
http://snstheme.com/knowledge-base/how-to-send-sites-access-information/
http://snstheme.com/knowledge-base/how-to-send-private-reply-over-support-forum/
Thanks!
