Hi,
I dont really understand your issue. However please switch Theme & Package(Admin >> Configuration >> General >> Design) to default pakcage & theme of magento to test with your order. If default Theme & Package of magento work well then our theme will work well.
Maybe it due your config. So, please refer some helpfull link:
– https://www.siteground.com/tutorials/magento/magento_orders.htm
– https://www.youtube.com/watch?v=rkLjR-wfAkI
Best Regards!
